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Shipping & Returns

Questions?

We are here to help you with your purchase, so if you have questions regarding sizing or style, give us a call at 212-967-9091, Monday-Friday from 9:30 am - 6:30 pm EST, or send us an email at info@kalrieman.com

Returns Policy

You may exchange full priced merchandise in its original condition (unworn, unwashed, original tags attached) within 7 days of delivery for exchange or store credit only.  Customer is responsible for return shipping costs.  All shipping and handling charges are non-refundable.

Please note:  all sale items are FINAL SALE.  We accept no returns or exchanges on items that are discounted from their original full price.

Exchanges

If you need to exchange an item, simply contact us at info@kalrieman.com to request an exchange.  Once we receive the item back to our warehouse, we will ship out the new item.  If we cannot find a replacement at that time, we will issue you a credit memo to be used on future purchases on this webshop.

We only accept exchanges for items that were purchase via this website.  Kal Rieman, Inc. will not accept items that were purchased from other retailers.  KAL RIEMAN has the right to deny the exchange of product if the merchandise does not meet the return policy requirements.

Shipping

KAL RIEMAN currently offers free shipping to the contiguous 48 United States from this webshop.

We are happy to accomodate International orders.  For International orders, please contact us at info@kalrieman.com to get a shipping quote.  All international shipments are processed manually through our New York location at this time.

Orders are processed pending item availability and payment verification.  KAL RIEMAN will contact you via email if there are any issues with your order.  

KAL RIEMAN does not process or ship orders on Saturday, Sunday, or U.S. National Holidays.  KAL RIEMAN is unable to ship orders to APO/FPO addresses or P.O. boxes.

 

We appreciate your business.  We are a growing company and will happily update our policies to better serve you as options become available to us.  Thank you for your patience.